Privacy Policy

1. Introduction

Genius Limo, LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share data when you use our services, including City-to-City Rides, Airport Transfers, Hourly Hires, Chauffeur Services, Luxury Limo Rentals, Business & Corporate Travel, and Event Services.

We comply with U.S. privacy laws (including CPRA, CDPA, and other state-level regulations) and international data protection standards (such as GDPR) to ensure transparency, fairness, and security.

2. Information We Collect

We may collect the following categories of information:

3. How We Use Your Information

• Process bookings and manage reservations.
• Provide safe, reliable, and timely chauffeur services.
• Authenticate users and prevent fraud.
• Communicate updates, confirmations, and service changes.
• Improve our platform, marketing, and customer experience.
• Comply with legal, insurance, and regulatory obligations.

4. Sharing of Information

We share information only when necessary:

• Affiliate Partners & Chauffeurs: Trip details required for ride fulfillment.
• Payment Processors: Secure handling of card transactions.
• Regulatory Authorities: Where legally required (DOT, TLC, insurance audits).
• Corporate Clients/Travel Agencies: As part of contracted travel agreements.

We never sell personal data to third parties.

SMS & Mobile Information

If you choose Yes to SMS messages on our contact or booking forms, we use your mobile number to send recurring automated text messages from Genius Limo, including reservation and service updates and promotional messages. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out or reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. The above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Retention

• Booking records: retained for 7 years (for tax, insurance, and regulatory purposes).
• Payment information: securely tokenized and stored by third-party processors; not stored in full by Genius Limo, LLC.
• Marketing data: retained until you unsubscribe or request deletion.

6. International Data Transfers

If you are located outside the United States, your data may be transferred to and processed in the U.S. We use safeguards (e.g., Standard Contractual Clauses) to protect international data transfers.

7. Security Measures

• Industry-standard encryption, firewalls, and access controls.
• All payment data handled under PCI-DSS compliance.
• Access to client data restricted to authorized staff only.
• Regular audits are performed to maintain data security.

8. Your Rights

Depending on your location, you may have the following rights:

• Access & Portability: Request a copy of your personal data.
• Correction: Update inaccurate information.
• Deletion: Request erasure of your data (subject to legal requirements).
• Opt-Out: Decline marketing communications at any time.
• Non-Discrimination: You will not be denied services for exercising privacy rights.

Requests may be submitted to privacy@geniuslimo.com.

9. Cookies & Tracking

Our website uses cookies for:

• Essential booking functionality.
• Analytics and performance tracking.
• Marketing personalization.

You may disable cookies via your browser, but this may affect booking functionality.

10. Children’s Privacy

Genius Limo, LLC does not knowingly collect personal data from individuals under 18 years of age. If you believe we have collected such data, contact us immediately for deletion.

11. Changes to this Policy

We may update this Privacy Policy periodically to reflect operational, legal, or technological changes. Updates will be posted on our website with the “Effective Date” at the top.

12. Contact Us