Cancellation & Refund Policy
1. General Policy
At Genius Limo, we understand that travel plans can change. This Cancellation & Refund Policy sets out the terms for ride cancellations and refunds for our services, including City-to-City Rides, Airport Transfers, Hourly Hires, Chauffeur Services, Luxury Limousines, Corporate & Business Travel, and Event Services.
2. Client Cancellations
a) Standard Rides (City-to-City, Chauffeur, Hourly Hire)
- Free Cancellation: Up to 24 hours before the scheduled pickup time.
- Late Cancellation (within 24 hours): Up to 100% of the base fare may be charged.
- No-Show (15 minutes after pickup time): Full fare will be charged.
b) Airport Transfers
- Free Cancellation: Up to 12 hours before scheduled pickup.
- Late Cancellation: Within 12 hours, up to 100% of the fare may be charged.
- Flight Delays/Cancellations: No charge if proof of flight disruption is provided.
c) Event Services (Weddings, Corporate, Conferences)
- Free Cancellation: Up to 7 days before the event.
- 50% Charge: For cancellations within 7 days but more than 48 hours before service.
- 100% Charge: For cancellations within 48 hours of service.
3. Affiliate & Driver Cancellations
Affiliates or drivers must notify Genius Limo immediately if unable to fulfill a ride. Repeated last-minute cancellations or no-shows may result in:
- Suspension or termination of partnership.
- Penalties as defined in the Affiliate Agreement.
In such cases, Genius Limo reserves the right to reassign the trip to another affiliate/driver.
4. Refunds
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Processing fees (e.g., credit card fees, booking fees) may be deducted.
- Refunds will not apply in cases of client no-shows or late cancellations beyond allowed windows.
5. Waiting Time & Grace Periods
- Standard Rides & Chauffeur Services: 15-minute grace period included. After that, waiting time charges may apply as per the agreed hourly rate.
- Airport Transfers: 45-minute grace period for international flights; 30 minutes for domestic flights.
6. Force Majeure
Cancellations due to circumstances beyond control (extreme weather, government restrictions, natural disasters, strikes, etc.) will not result in penalties. Refunds or credits will be provided on a case-by-case basis.
7. Modification of Bookings
Clients may reschedule rides (subject to availability) without penalty if changes are made within the free cancellation window. Price differences may apply for rescheduled services.
8. Contact for Cancellations
Phone: +1 (571) 578-0000 | +1 800 872-6079
Email: booking@geniuslimo.com
Note: Policies may vary for special events or contracted corporate accounts. Any deviations will be stated in the booking confirmation or applicable agreement.
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