Cancellations made before the cut-off window receive a full refund; late cancellations may incur a fee, and no-shows are charged per the published policy. Full terms are on the Cancellation and Refund Policy page at geniuslimo.com — cut-off windows vary by vehicle and event type.
You can cancel anytime, but refunds depend on notice: cancellations inside the cut-off window (longer for stretch limousines and event bookings) may be partially or fully charged. Exact windows for your booking appear in your confirmation.
If you don't appear and can't be reached within the waiting window, the trip is charged as a no-show per policy. Airport pickups have generous protection — one hour of free wait after landing plus chauffeur contact attempts — before any no-show applies.
Yes — contact us with your confirmation number and we'll adjust, free with reasonable notice. Airport pickups tied to flights adjust automatically with flight tracking, no call needed.
Address changes are accepted up to shortly before dispatch; significant distance changes may adjust the quote. Call +1 (571) 578-0000 or reply to your confirmation email.
Rescheduling with reasonable notice is free and always better than canceling — your payment simply moves to the new date, subject to availability. Peak-date event bookings may have specific terms shown at booking.
In the rare case we cannot serve a confirmed trip, we arrange a comparable replacement vehicle first; if no solution exists, you receive a full refund immediately. Our 24/7 dispatch exists precisely to prevent this.
When severe weather makes travel unsafe or flights cancel, we work with you to reschedule without penalty — airport bookings tied to canceled flights are handled flexibly. Safety decisions are made jointly, never unilaterally billed.
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